Lunos Platform Terms of Use

1.1 These terms and conditions of use (Terms) explain how you may use this platform and any of its content (Platform). These Terms apply between Lunos Inc (we, us or our) and you, the person accessing or using the Platform (you or your).

1.2 You should read these Terms carefully before using the Platform. By using the Platform or otherwise indicating your consent, you agree to be bound by these Terms. If you do not agree with any of these Terms, you should stop using the Platform immediately.

1.3 These Terms apply to any parts of the Platform, its functionality and content provided to you free of charge for information purposes only.

2.1 We are Lunos Inc (trading as “Lunos”), a company registered in Delaware with its principal office at 447 Broadway, 2^nd Floor Unit 273, New York, NY, 10013.

2.2 If you have any questions about the Platform, please contact us by sending an email to support@lunos.ai.

3.1 You are granted a limited, revocable, non‑exclusive, non‑transferable license to access and use the Platform for your internal business purposes only, in accordance with these Terms.

3.2 You agree that you are solely responsible for all costs and expenses you may incur in relation to your use of the Platform.

3.3 We try to make the Platform as accessible as possible. If you have any difficulties using the Platform, please contact us using the contact details at the top of this page.

3.4 As a condition of your use of the Platform, you agree to comply with our Acceptable Use Policy and agree not to:

3.5 We may prevent or suspend your access to the Platform if you do not comply with these Terms or any applicable law.

4.1 Use of the Platform may require registration, particularly in order to access restricted areas of the Platform.

4.2 We are not obliged to permit anyone to register with the Platform and we may refuse, terminate or suspend registration to anyone at any time.

4.3 You are responsible for making sure that your password and any other account details are kept secure and confidential.

4.4 If we have reason to believe there is likely to be a breach of security or misuse of the Platform through your account or the use of your password, we may notify you and require you to change your password, or we may suspend or terminate your account.

4.5 Any personal information you provide to us as part of the registration process will be processed in accordance with our Privacy Policy.

Your privacy and personal information are important to us. Any personal information that you provide to us will be dealt with in line with our Privacy Policy, which explains what personal information we collect from you, how and why we collect, store, use and share such information, your rights in relation to your personal information and how to contact us and supervisory authorities in the event you have a query or complaint about the use of your personal information.

6.1 You retain ownership of your data. We retain ownership of the Platform and its intellectual property. You grant us a license to use your data to provide, support, and improve the Platform and related services, including to improve our AI, subject to the terms of our Privacy Policy.

6.2 We and our licensors reserve all our intellectual property rights (including, but not limited to, all copyright, trade marks, domain names, design rights, database rights, patents and all other intellectual property rights of any kind) whether registered or unregistered anywhere in the world. This means, for example, that we remain owners of them and are free to use them as we see fit.

6.3 Nothing in these Terms grants you any legal rights in the Platform or the Content other than as necessary for you to access it. You agree not to adjust, try to circumvent or delete any notices contained on the Platform or the Content (including any intellectual property notices) and in particular, in any digital rights or other security technology embedded or contained within the Platform or the Content.

6.4 You are solely responsible for ensuring that any trade marks or trade names you upload to, or use on, the Platform or in any Content are used lawfully and with all necessary permissions or licences. You must not use any trade marks, trade names or branding belonging to Lunos (including any future trade marks or trade names we may register or adopt) without our prior written permission.

7.1 We will treat information that you submit to the Platform as Confidential Information and implement reasonable administrative and technical safeguards to protect it from unauthorized access, in accordance with our security policies.

7.2 We use your data to provide and support the Platform. We may also use your data to operate, maintain, and improve the Platform, and we may use aggregated or anonymized data to enhance our services. We will not use your data for any unrelated purposes.

8.1 We work hard to keep the Platform accurate, up-to-date and free from bugs, but we can’t guarantee that it will be. We also can’t guarantee that the Platform will meet every need or purpose. Any reliance that you may place on the information on the Platform is at your own risk.

8.2 We may suspend or terminate access or operation of the Platform at any time as we see fit.

8.3 The Content on the Platform is provided for general information purposes and to support your use of our services. While we aim for helpful and accurate information, it is not a substitute for professional advice (for example, technical, financial or legal advice) and should not be treated as such. Please use your own independent judgment when using our Platform and its Content and seek professional advice where appropriate.

8.4 While we try to make sure that the Platform is available for your use, we do not promise that the Platform will be available at all times or that your use of the Platform will be uninterrupted.

9.1 The Platform may incorporate features powered by AI to enhance user experience, improve services, and provide tailored Content. By using the Platform, you acknowledge and agree to the following:

9.2 While we aim to ensure that the AI functionalities of the Platform operate reliably and securely, we do not guarantee that these features will be free from errors or interruptions. To the fullest extent permitted by applicable law, we disclaim any liability for any direct or indirect damages resulting from the use or misuse of AI-driven functionalities on the Platform.

9.3 Where required under applicable data protection or privacy laws, including but not limited to U.S. privacy regulations, the UK GDPR, and the GDPR, we will provide you with:

9.3.1 The ability to understand and, where applicable, contest decisions made solely based on automated processing.

9.3.2 Options to inquire about how AI features affect your use of the Platform and any safeguards implemented to protect your personal information during AI processing.

9.4 Data processed by AI features will be managed according to our Privacy Policy, which outlines how we collect, use, and protect personal information. We adhere to data protection principles that require fairness, accountability, and transparency in the processing of personal information.

9.5 We may update the way we use AI on the Platform as technology evolves or in response to changes in laws and regulations. Any significant changes to how AI is used on the Platform or to the rights associated with it will be communicated through updates to these Terms and, where applicable, other relevant notices.

The Platform may contain links or referrals to websites we don’t operate (including those of our partners). These links are provided for your convenience, but we don’t control and are not responsible for the content, products or services on such sites. Your use of a third party site will be subject to that site’s own terms and policies.

11.1 To the fullest extent permitted by applicable law, Lunos and its officers, directors, employees, agents, affiliates, and licensors disclaim all liability for any indirect, incidental, consequential, special, punitive, or exemplary damages arising out of or in connection with your use of or inability to use the Platform, including, but not limited to, damages for loss of profits, goodwill, use, data, or other intangible losses, even if you have been advised of the possibility of such damages. Lunos provides the platform “as is” and “as available” without any warranties or representations of any kind, either express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement, or that the platform will be error-free, uninterrupted, secure, or free of viruses or other harmful components. You agree that your use of the Platform is at your sole risk, and we shall not be held liable for any content posted by users or any third-party interactions facilitated through the platform.

11.2 Nothing in these Terms excludes or limits our liability for any death or personal injury caused by our negligence, liability for fraud or fraudulent misrepresentation, or any other liability that the law does not allow us to exclude or limit.

We are not liable to you for any failure to comply with these Terms to the extent caused by circumstances beyond our reasonable control.

No one other than us or you has any right to enforce any of these Terms.

14.1 No changes to these Terms are valid or have any effect unless agreed by us in writing or made in accordance with this clause 14.

14.2 We reserve the right to vary these Terms from time to time. Our updated Terms will be displayed on the Platform and by continuing to use and access the Platform following such changes, you agree to be bound by any variation made by us. It is your responsibility to check these Terms from time to time to verify such variations.

15.1 We will try to resolve any disputes with you quickly and efficiently. If you are unhappy with us, please contact us as soon as possible using the contact details set out at the top of this page.

15.2 The laws of the state of Delaware apply to these Terms, although if you are resident elsewhere you may retain the benefit of any mandatory protections given to you by the laws of that state / country.

15.3 Any disputes will be subject to the non-exclusive jurisdiction of the courts of Delaware.

By using the Platform, you agree to pay the fees shown on our Pricing Page for the plan you select.

We will invoice you at the end of each month for all usage-based fees. Invoices are due on receipt (self-serve accounts), and payment will be collected automatically through the Platform.

By continuing, you confirm that you have reviewed the current Pricing Page and understand that your fees will be calculated and billed as described above.